When you place an order with Fluto Ltd we will send you an e-mail confirming receipt of the order and the details of what you have requested. Your order is an offer to us to buy a product and this is accepted by us when we send an e-mail confirmation to you that the product has been dispatched to you.

Returns and Refunds

Customers in the European Union are entitled to a seven (working) day cooling off period. Details of this are provided in the confirmation e-mail. If you want to cancel your purchase within the cooling-off period, send the securely packaged product(s) back to us quoting "Cancellation," to reach us within seven working days of the day after the date the item was delivered to you. We strongly recommend using a recorded-delivery service. You will be responsible for the cost of returning the items to us. As soon as we receive notice of your cancellation, we will refund the relevant part of the purchase price for that product and the part cost of sending that product to you (standard postage charge only) in the same form of payment as your original order. We will notify you by email when we have done this.

If you are unhappy with the product(s) for any reason you can return it to us within 30 days of the sale and we will provide a full refund. The product must be returned to us unused, in the original unopened packaging and in a condition suitable for re-sale. You are responsible for the carriage costs to return the product(s) to us. We strongly recommend using a recorded-delivery service.

If an item is damaged, defective or in the rare case we have made an error, you can return the product(s) to us for a full refund and we will also refund reasonable postage costs. We will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item/s and to recover our fees and expenses from you.

This policy does not affect your statutory rights.