Delivery Policy

Delivery Policy

Fluto Ltd delivers goods to the majority of destinations within the United Kingdom. We cannot deliver to any address without a postcode.

If we have the products in stock we will dispatch the following working day at the latest and aim to deliver within 3 working days. Sometimes, we will not hold stock of the product and where this is the case delivery may take longer; the website will advise you of expected delivery times. If, for reasons beyond our control, we cannot meet the published delivery times we will inform you.

Currently, we do not accept online orders for delivery to addresses outside of the United Kingdom. However, your order will be emailed to us and we will contact you to discuss shipping and payment.

How much does it cost?

Delivery is charged at £12.49 (EXC VAT) for our standard service.

Delivery Details

Once your order has been dispatched, we cannot be liable for any losses arising from an order being delayed as delivery timing is outside of our control. We will ensure we keep you up to date with consignment tracking information. If the delivery timing is critical, please contact our sales team on sales@fluto.co.uk before placing an order.

It is your responsibility to ensure there is someone available at the delivery address to sign for the product. Our courier will not leave any parcels at unattended locations. If you share premises with other companies, please ensure you make the correct delivery details clear when you place the order.

International Orders

Due to the increase in international fraud we do not accept online orders for overseas transactions. However, if you email us the products you wish to have, we will send you an international invoice with the freight charge alongside details of payment. Once the payment has cleared and you have confirmed your delivery details we will dispatch your goods and notify you that this is the case.

Customs

Goods ordered from Fluto Ltd which are delivered overseas may be subject to duties and import taxes levied by the local customs authorities. These costs are to be borne by the customer and it is your responsibility, as the importer, to contact the local authorities for proper information in order to comply with any relevant legislation and pay respective import fees.